Where we ship
We ship to every country in the European Union. Your country is chosen at checkout, and the shipping cost for that country is shown before you pay.
Making time
Your lamp is made after you order it. We normally need two to three weeks before it leaves the workshop; busy periods can add a little. If a piece needs longer than we said, we tell you and you may cancel the order for a full refund.
Shipping costs
The cost depends on where the parcel goes and is shown in the basket and at checkout before you pay. Above a certain order value shipping is free; the basket says when that applies to your order.
Carrier and tracking
Parcels travel with Posti. When your parcel is handed over you receive an email with a tracking link, so you can follow it to your door.
If a parcel arrives damaged
Do not throw the packaging away. Send photographs of the parcel and the object to [email protected] within a reasonable time of noticing, and we will arrange a repair, a replacement or a refund. The risk of damage in transit is ours, not yours.
Changing your mind
You have fourteen days from the day you receive your order to tell us you are withdrawing from the purchase, without giving a reason. Email [email protected], or use the form below. Once you have told us, you have another fourteen days to send the object back.
Send the object back complete and in a condition that still allows us to sell it. You may unpack it and handle it as you would in a shop; if you use it beyond that, we may deduct the loss in value from your refund.
What a return costs
You pay the cost of sending the object back, unless the object was faulty or not what we described — then we pay. We refund the original delivery cost at the standard rate; if you chose a faster service than our standard one, the difference stays with you.
Your refund
We refund you within fourteen days of receiving your notice, using the same payment method you used, unless you agree otherwise. We may wait until the object is back with us, or until you show that you have sent it, whichever happens first.
Objects made to your configuration
The law allows a seller to exclude the fourteen days for goods that are made to a consumer's own specification or clearly personalised. Our lamps are made to order, so that exception could apply. We choose not to rely on it for the standard options in our configurator: you may change your mind about those in the ordinary way. For a piece made outside those options, at your special request, we will tell you before you order that the fourteen days do not apply.
Model withdrawal form
You may, but need not, use this text:
To Palunix OÜ, Priisle tee 18, 13914 Tallinn, Estonia, [email protected]:
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on: … Received on: …
Name of consumer: … Address of consumer: …
Date: …
If something breaks later
You have two years from delivery to hold us to what we promised. Write to [email protected] with your order number and a photograph, and we will repair, replace or refund. Wear that comes from ordinary use, and damage caused by an accident or by using the object for something it was not made for, are not covered.